To start the return process for your order, please enter your email address or phone number and the order number below.

What is returnable ?

 All clothing products sold without any discount/coupon codes are eligible for returns. Products sold with the discount/coupon code are eligible for exchange. 

  • Sarees are eligible for return and exchange.
  • 100% Pure sarees are not eligible for return/exchange. These are unique handwoven pieces that are produced on demand.
  • Stitched suits/fabric are non returnable. Only eligible for exchange in case of defect ( 360 degrees opening video is mandatory)
  • Lehenga Cholis are eligible for exchange in case of any defect(360 degree video of opening the parcel is mandatory ). 
  • Jewelleries are eligible for exchange/replacement in case of defect . 360 degree video is must .
  • Customized orders are not eligible for returns/exchange . If the customer has requested for the services of fall & pico or blouse stitching services, then those sarees are not eligible for returns or exchange. 
  • Products made on orders are not eligible for returns or exchange.

How do I return/exchange?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

Are there any charges for return?

  • To and Fro shipping charges are non-refundable.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Processing refund:
    • Store Credit/Coupon Voucher– We will share a voucher on your email equal to the product value which can be used during your next purchase with us. Store Credit will be issued right after we receive your return request.