Return & exchange policy

OUR HONEST RETURN POLICY 

HONESTY IS THE BEST POLICY
Kindly note that all our products are hand picked and goes through quality check. Lot of pain and efforts goes into getting it delivered to your doorstep. Hence we shall be really grateful if you are considerate of this. Low returns will allow us to keep the prices reasonable for all our products. If there is any sizing or damage issue exchange is available for all the clothing products. 

What is returnable ?

 All clothing products sold without any discount/coupon codes are eligible for returns. Products sold with the discount/coupon code are non-returnable /exchangeable.

  • Sarees are eligible for return and exchange.
  • 100% Pure sarees are not eligible for return/exchange. These are unique handwoven pieces that are produced on demand.
  • Stitched suits/fabric are non returnable. Only eligible for exchange in case of defect ( 360 degrees opening video is mandatory)
  • Lehenga Cholis are eligible for exchange in case of any defect(360 degree video of opening the parcel is mandatory ). 
  • Jewelleries are eligible for exchange/replacement in case of defect . 360 degree video is must .
  • Customized orders are not eligible for returns/exchange . If the customer has requested for the services of fall & pico on the sarees, then those sarees are not eligible for returns or exchange.
  • Products made on orders are not eligible for returns or exchange .

How to return ? 

For Domestic Orders:

  • Products that are eligible for return, can be returned within 48 hrs of receiving the product. Eligible products will be easily visible on our product screens.
    No request will be entertained if it’s made after 48hrs of receiving the product by the customers.
  • Website orders can be returned by putting a request at Book my return within 48 hours of delivery of the merchandise.
    Please note: Return request raised from any other medium will not be entertained. 
  • Tyaar Support team must receive and approve your return request. Once your request is received and approved, the same will be communicated to you through email.
  • After approval we will arrange the pickup of the product from your doorstep.
  • If the product is not handover to the courier pick up executive by the customer at the schedule time, inform by writing to us on support@tyaarindia.com. In the absence of any such information , the pick up will not be scheduled again. In that case, customer has to send back the product to the company by himself/herself. 
  • Returned Product must be unused, unworn, unwashed and undamaged.  Return items will only be accepted in their original packaging, including: hangers, bags, hanging tags on garments(if any). 
  • Before handing over the product to the courier executive, please pack the product securely in a packet and click the photograph of all the items placed inside the packet for return. 
  • In case the return pickup is not possible at your location then same will be notified to you by email. Such return parcel has to be ship back to us by the customer. Kindly select a reputable courier company as customer will be responsible for the product reaching us.
  • We will initiate the refund after we receive the item and it has gone through the necessary quality checks. After these steps we will initiate the refund.
  • We aim to process returns within 3-4 days once received in our warehouse. If you have any questions about your return, feel free to reach out to the Tyaar Support team at support@tyaarindia.com.
  • We have two options for processing refund:
    1. Store Credit/Coupon Voucher– We will share a voucher on your email equal to the product value which can be used during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
    2. BankRefund(NEFT/UPI/GooglePay/Paytm/PhonePay)- We refund the total amount minus Rs.200/- (adjusted towards shipping & re-stocking charges) per product in your bank account. If order was COD then 100 rupees extra would be deducted.  In case of Jewellery Collection 100 rupees will be deducted. In case of lehenga choli collection, 600/- rupees will be deducted. We need following bank details - Name, A/c no., IFSC Code, Bank,Branch to process the refund. In case you need the amount in your wallet then please share the wallet name and mobile number. These details need to be provided by the customer along with the mail for return request.
  • Multiple returns are not accepted. 
  • Product bought from any other medium such as Instagram/Facebook/WhatsApp can be returned by placing a return request on our email ID support@tyaarindia.com
  • A purchase made on Store credit can't be returned or exchanged. 
  • In all cases shipping charges and COD charges has to be borne by the customer. Please Note, Our product prices are inclusive of one sided shipping which will not be refundable in case of any return request.

For International Orders:

    1. If sadly you didn't like the product and wish to return it, then the same can be informed & shipped within 2 days of delivery. 
    2. Once it's shipped please email tracking details at support@tyaarindia.com. 
    3. The shipping charges for sending the return parcel has to be borne by client. 
    4. After receiving the product, a quality check would be done by TYAAR team. So please make sure that the original packing & everything you received in parcel are intact when you courier it back to us. 
    5. The amount will be refunded to you only for the products. Freight Charges and Custom duty has to be borne by client. 

EXCHANGE POLICY:

In case you received damaged/wrong product you can place a request for exchange by informing us on our email ID support@tyaarindia.com. 

How to exchange ?

For Domestic orders:

  • 360 degree unboxing parcel video is required in case of damaged or wrong item received.
  • Issue must be clear in the video without any pause or cut and reported within 24Hrs of receiving of the product. 
  • No discount would be eligible on exchanged product. 
  • Small issues like thread come out, removable stains or spots, open stitching not considered in damage. 
  • An item can only be exchanged once. 
  • In case the exchange pickup is not possible at your location then same will be notified to you by email. Such exchange parcel has to be ship back to us by the customer. Kindly select a reputable courier company as customer will be responsible for the product reaching us. You would be given a maximum of 150 Rupees for arranging a shipment. 
  • Exchange is not possible if the saree has fall or edging done to it. 
  • Unfortunately we don't have exchange policy for International Customers.

For International orders:

  • Unfortunately we don't have exchange facility for international clients

CASH ON DELIVERY(COD): 

  1. Cash on Delivery (COD) is available within India on orders below Rs 10,000/-.  
  2. COD Order of more than 5000/- rupee can only be confirmed by paying 10% of the order value as advance payment from the total order value and remaining at the time of delivery. Which you can deposit through GPay/UPI/PayTm or bank transfer. 
  3. Some postal codes are excluded from the Cash On Delivery service. 

for example: Order Value - Advance (10% of Order Value)= Final COD amount. 

CANCELLATION POLICY:

For Domestic Orders:

  • If unfortunately you would like to cancel an order, kindly do so before 24 hrs of placing the order. And we will refund you the full amount. To cancel please send a WhatsApp message +91 98180 04573. You can email us at support@tyaarindia.com also with the order number. 
  • No request of cancellation after 24hrs of placing the order will be served.

The customer agrees of the above and not to dispute the decision made by TYAAR INDIA LLP and accept the decision.  

TYAAR INDIA LLP holds the complete right to cancel the order for whatsoever the reason. It is our whole discretion and customer will abide by that.

For International Orders:

  • If sadly you wish to cancel the order, please do so before 24 hrs of placing the order. 
  • No request of cancellation after 24hrs of placing the order will be served.

For any other questions or clarifications, please reach out to the Tyaar Care team at support@tyaarindia.com 

The customers hereby give consent to agree with the company’s policies and would not dispute any of the clause mentioned above. If through anyway anyone tries to tarnish or defame the company without any reason will lead to a strict legal obligations.