Returns & Cancellation Policy

POLICY UPDATE 05.09.2022

OUR HONEST RETURN POLICY 

HONESTY IS THE BEST POLICY

By using or making a purchase on our website customer agrees to abide by our policies terms & conditions.

Kindly note that all our products are hand picked and goes through quality check. 

 What is returnable ?

    • Sarees are eligible for return and exchange. Please check the product description and return and exchange of each product mention on each product  page.
    • All products are eligible for exchange in case of defect or wrong product delivered. So please make opening parcel video to claim the same. 

What is non-returnable ?

    • Pure sarees, all lehenga choli, stitched suits sets /sharara/suit fabric/semi-stitched suits / Kurtis / tops/ kaftaans/ tunics/ stitched blouses/bottoms/dresses, jewellery etc are not eligible for return. These are unique pieces that are produced on demand.
    • All products are eligible for exchange in case of defect or wrong product delivered. So please make opening parcel video to claim the same. 
    • Products marked under non-returnable are of standard quality but if it’s not as per your personal liking in terms of taste and colour/quality, no returns will be entertained.

Other Conditions: 

    • Customized orders are not eligible for returns/exchange . If the customer has requested for the services of fall & pico or blouse stitching services etc, then those sarees are not eligible for returns or exchange.
    • Products marked made on orders are not eligible for returns. Products made on order, are specifically mentioned in the product description.
    • Order placed using store credit (either part of full) are not eligible  for return or exchange under any circumstances. Check the sizes, availability with us in case of any doubt to avoid any hassle while applying store credit .
    • Order placed on urgency basis are not eligible for return. 
    • Products sold on discount code, Any Sale, FINAL SALE / FESTIVE SALE, are not eligible for return.
    • Multiple returns from the same customer are also not accepted. For instance : a customer has bought 3 +product  , only upto 30% of the total order value value can be returned or exchanged . This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.

Tyaar India reserves all right to refuse or reject the return / exchange request . All disputes are subject to State of Haryana Jurisdiction only . We expect from the customer to read the policy and in case of any query/question, please feel to chat with us on the chat option on website or email us .

How to return ? 

For Domestic Orders:

  • Products that are eligible for return, can be returned within 48 hrs of receiving the product. Eligible products will be easily visible on our product screens and mentioned on return & exchange drop down on the product page .
    No request will be entertained if it’s made after 48hrs of receiving the product by the customers. 
  • Website orders can be returned by putting a request at Book my return within 48 hours of delivery of the merchandise.
    Please note: Return request raised from any other medium will not be entertained and considered. In case of any issue in raising return request, kindly email us support@tyaarindia.com within 48 hrs of delivery and share the issue. Any information after 48 hrs of delivery will not be entertained.
  • Tyaar Support team must receive and approve your return request. Once your request is received and approved, the same will be communicated to you through email.
  • After approval we will arrange the pickup of the product from your doorstep.
  • If the product is not handover to the courier pick up executive by the customer at the schedule time, inform by writing to us on support@tyaarindia.com. In the absence of any such information , the pick up will not be scheduled again. In that case, customer has to send back the product to the company by himself/herself. 
  • Returned Product must be unused, unworn, unwashed and undamaged.  Return items will only be accepted in their original packaging, including: hangers, bags, hanging tags on garments(if any). 
  • Before handing over the product to the courier executive, please pack the product securely in a packet and click the photograph of all the items placed inside the packet for return. 
  • In case the return pickup is not possible at your location then same will be notified to you by email. Such return parcel has to be ship back to us by the customer. Kindly select a reputable courier company as customer will be responsible for the product reaching us.
  • We will initiate the store credit after we receive the item and it has gone through the necessary quality checks. After these steps we will initiate the refund.
  • We aim to process store credit within 3-4 days once received in our warehouse. If you have any questions about your return, feel free to reach out to the Tyaar Support team at support@tyaarindia.com
Refund processing: 
  • We will share a voucher/store credit on your email equal to the product value minus 200 rupees. The store credit can be used for your next purchase our website. Store Credit will be issued only after we receive back the product and validate the return. It takes 3~4 working days . 
  • Use the store credit in one go. Store credit can’t be used two times.
  • validity of store credit will be 6 months from the date of issuance.

Customer agrees not to dispute the refund method of the company and agrees to the same while purchasing the goods from the website.

Incorrect Shipping Details/refusal to accept (Domestic or International)

We will not offer Store credits if we’ve been given an incorrect or incomplete shipping address, phone number or if there are any failed delivery attempts by our shipping partner and/or the package is refused by the recipient.

For International Orders:

    1. Products that are eligible for return, can be returned within 48 hrs of receiving the merchandise. In case of products ineligible for returns, it is mentioned in that particular product details. 
    2. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing.
    3. Tyaar India team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to Gurgaon India, the shipping cost has to be borne by the client. Return Address will be confirmed to you by mail only.
    4. Responsibility of the safety of the product returned by the customer lies with the customer only. Tyaar India will not be held responsible for the damage caused during the transit of the product from the customer to Tyaar India return address.
    5. Once returns are received by us and clear quality checks, store credit will be issued.
    6. All Custom Duties levied for return of the product will be borne by the customer.
    7. All returns are subject to the discretion of Tyaar India.
    8. The amount equals to the product value will be refunded to you in the form of store credit which can be used to make the future purchase .
    9. Delay in Delivery by Shipping partners : In case of any delay by the shipping partners in delivery due to respective country’s rules & regulations or under any uncontrollable circumstances , Tyaar India will not be liable to return/refund the amount in any form whatsoever. If the customer refuses to accept the parcel , Tyaar India will not be liable to issue any refund against the order . 

EXCHANGE POLICY:

In case you received damaged/wrong product you can place a request for exchange by informing us on our email ID support@tyaarindia.com within 24 hrs of delivery.

How to exchange ?

For Domestic orders:

  • 360 degree unboxing parcel video is required in case of damaged or wrong item received.
  • Issue must be clear in the video without any pause or cut and reported within 48Hrs of receiving of the product. 
  • Small issues like thread come out, removable stains or spots, open stitching not considered in damage. 
  • An item can only be exchanged once. 
  • In case the exchange pickup is not possible at your location then same will be notified to you by email. Such exchange parcel has to be ship back to us by the customer. Kindly select a reputable courier company as customer will be responsible for the product reaching us. 
  • Exchange is not possible if the saree has fall or edging done to it. 

For International orders:

  • Unfortunately we don't have exchange facility for international clients.

CASH ON DELIVERY(COD): 

  1. Cash on Delivery (COD) is available within India on orders below Rs 6000/-.  
  2. COD Order of more than 5000/- rupee can only be confirmed by paying 10% of the order value as advance payment from the total order value and remaining at the time of delivery. Which you can deposit through GPay/UPI/PayTm or bank transfer. 
  3. Some postal codes are excluded from the Cash On Delivery service. 

for example: Order Value - Advance (10% of Order Value)= Final COD amount. 

CANCELLATION POLICY:

For Domestic Orders

  • Orders once booked can’t be cancelled for any reason.

For international orders:

International orders can't be cancelled once placed.  Please check the products thoroughly  and enquire about the same in case of any doubt. 
In case of the unavailability of the product or of any product of order, customer will be informed via email. Customer may choose any other product equals to product value or more than product value or company may issue store credit which can be used by the customer for future purchases.

Color Accuracy

We have made every effort to display the colors of our products as accurately as possible on our website. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Note : In cutwork organza sarees, the cut where embroidery/cutdana work/ thread work ends is a margin left and it’s how the cut work is done . The margin can be tucked inside the waist and it gives proper width to the saree.

Request:

Check the description of the product, return/refund  policy and shipping policy on the website  and in case of any query, connect with us on email or chat box on the website .


Note : There could be delay in the shipping and deliveries due to surge in OMICRON  & COVID. We expect from customers to kindly bear with us .

TYAAR INDIA LLP holds the complete right to cancel the order for whatsoever the reason. It is our whole discretion and customer will abide by it .

For any other questions or clarifications, please reach out to the Tyaar Care team at support@tyaarindia.com