POLICY UPDATE 10.05.2023
OUR HONEST RETURN POLICY
HONESTY IS THE BEST POLICY
What is returnable ?
- Products eligibility for return is mentioned on the product page. Please check the product description and return and exchange of each product mention on each product page.
- All products are eligible for exchange in case of defect or wrong product delivered.
- Item once exchanged can't be returned for any reason .
- please check the measurements of the stitched items and in case of any query, kindly contact us on WhatsApp/email/chat box . Exchange of items for size issue will incur the shipping charges (pick and drop ) which has to be borne by the client .
- Amount will be refunded by store credit which can be used for your next purchase on our website after deducting Rs.200/-
- Store Credit will be issued within 48 hrs of receiving the product at our warehouse.
- Validity of store credit will be 12 months from the date of issuance.
Customer agrees not to dispute the refund method of the company and agrees to the same while purchasing the goods from the website.
- Customized orders are not eligible for returns/exchange . If the customer has requested for the services of fall & pico or blouse stitching services/pleating services etc, then those sarees are not eligible for returns or exchange.
- Products marked made on orders are not eligible for returns. Products made on order, are specifically mentioned in the product description.
- Order placed using store credit (either part of full) are not eligible for return or exchange under any circumstances. Check the sizes, availability with us in case of any doubt to avoid any hassle while applying store credit.
- Order placed on urgency basis are not eligible for return.
- Products sold on FINAL SALE / FESTIVE SALE, are not eligible for return.
Tyaar India reserves all right to refuse or reject the return / exchange request. All disputes are subject to State of Haryana Jurisdiction only.
By using or making a purchase on our website customer agrees to abide by our policies terms & conditions.
How to return ?
For Domestic Orders:
- Products that are eligible for return, can be returned within 48 hrs of receiving the product. Eligible products will be easily visible on our product screens and mentioned on return & exchange drop down on the product page.
No request will be entertained if it’s made after 48 hrs of receiving the product by the customers.
- Website orders can be returned by putting a request at Book my return within 48 hrs of delivery of the merchandise.
Please note: In case of any issue in raising return request, kindly email us firstname.lastname@example.org within 48 hrs of delivery and share the issue. Any information after 48hrs of delivery will not be entertained.
- Tyaar Support team must receive and approve your return request. Once your request is received and approved, the same will be communicated to you through email.
- After approval we will arrange the pickup of the product from your doorstep.
- If the product is not handover to the courier pick up executive by the customer at the schedule time, inform by writing to us on email@example.com.
- Returned Product must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, bags, hanging tags on garments(if any).
- In case the return pickup is not possible at your location then same will be notified to you by email. Such return parcel has to be ship back to us by the customer. Kindly select a reputable courier company as customer will be responsible for the product reaching us.
- We will initiate the store credit after we receive the item and it has gone through the necessary quality checks.
Incorrect Shipping Details/refusal to accept (Domestic or International)
No refunds in case of an incorrect or incomplete shipping address, phone number or if there are any failed delivery attempts by our shipping partner and/or the package is refused by the recipient.
For International Orders:
- Products that are eligible for return, can be returned within 48hrs of receiving the merchandise. In case of products ineligible for returns, it is mentioned in that particular product details.
- Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing.
- Tyaar India team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to Gurgaon India, the shipping cost has to be borne by the client. Return Address will be confirmed to you by mail only.
- Responsibility of the safety of the product returned by the customer lies with the customer only. Tyaar India will not be held responsible for the damage caused during the transit of the product from the customer to Tyaar India return address.
- Once returns are received by us and clear quality checks, store credit will be issued.
- All Custom Duties levied for return of the product will be borne by the customer.
- All returns are subject to the discretion of Tyaar India.
- The amount equals to the product value will be refunded to you in the form of store credit which can be used to make the future purchase .
- Delay in Delivery by Shipping partners : In case of any delay by the shipping partners in delivery due to respective country’s rules & regulations or under any uncontrollable circumstances , Tyaar India will not be liable to return/refund the amount in any form whatsoever. If the customer refuses to accept the parcel , Tyaar India will not be liable to issue any refund against the order .
In case you received damaged/wrong product you can place a request for exchange by informing us on our email ID firstname.lastname@example.org within 48 hrs of delivery.
How to exchange ?
For Domestic orders:
- Small issues like thread come out, removable stains or spots, open stitching not considered in damage.
- An item can only be exchanged once.
- In case the exchange pickup is not possible at your location then same will be notified to you by email. Such exchange parcel has to be ship back to us by the customer. Kindly select a reputable courier company as customer will be responsible for the product reaching us.
- Exchange is not possible if the saree has fall or edging done to it.
For International orders:
- Unfortunately, we don't have exchange facility for international clients.
CASH ON DELIVERY(COD):
- Cash on Delivery (COD) is available within India on orders below Rs 7000/-.
For Domestic Orders
- Orders once booked can be cancelled within 24 hrs of placing the order.
For international orders:
International orders can't be cancelled once placed. Please check the products thoroughly and enquire about the same in case of any doubt.
We have made every effort to display the colors of our products as accurately as possible on our website. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
TYAAR INDIA LLP holds the complete right to cancel the order for whatsoever the reason. It is our whole discretion and customer will abide by it .
For any other questions or clarifications, please reach out to the Tyaar Care team at email@example.com